Contact
RIS EXPERIENCE
2025
RIS EXECUTIVE
Info
mail: info@zeroelevents.it
June 5
June 8
Olbia
Copyright © 2025 Grupia S.r.l. - All Rights Reserved - Share capital €10,000 i.v.
Corso Benedetto Croce, 27/M- Torino 10135
VAT and Tax Code: 13135770017 - REA: TO - 1341638
Certified email: grupia@pec.it - Email: info@zeroelevents.it
Terms and Conditions
General terms/conditions of the contract for the sale of goods/services provided online
Public offer pursuant to art. 1336 C.C.
These general clauses/conditions can be printed or stored by the customer
Supplier's Contact Details (i.e., e-commerce Site Manager)
The goods/services covered by these clauses/general conditions are sold by the company Grupia S.r.l., domiciled at the operational headquarters in 10135-Turin, Corso Benedetto Croce 27/M, registered with the Chamber of Commerce of Turin under no. REA TO-1341638 of the Business Register, Tax Code and VAT no. 13135770017, hereinafter referred to as "Supplier", certified email address (PEC): grupia@pec.it, ordinary email address (PEO): info@zeroelevents.it.
1. Definitions
1.1. The expressions "Site" or "Website" refer to the internet site “www.zeroelevents.it”.
1.2. The expression "Contract" refers to the electronic commerce contract, concerning goods and services stipulated between the Supplier (i.e., the manager of the e-commerce Site) and a customer, or a consumer, within a system of sale or provision of services at a distance (concluded therefore, without the material and simultaneous presence of the parties involved), organized by the Supplier, through the exclusive use of telematic communication techniques;
1.3. The expression "Buyer" or "Customer" refers to the business customer (VAT subject who purchases goods or services from the Site, for purposes related to their professional activity) or the consumer customer (as defined by art. 3 of Legislative Decree no. 206/2005, i.e., the natural person who purchases goods or services from the Site, for purposes not related to any commercial or professional activity possibly carried out).
1.4. The expression "Supplier" refers to the entity indicated in the heading, which sells the goods or provides the services indicated on the aforementioned Website.
1.5. The expression "User" refers to the subject who visits the Site, accessing it via an internet connection.
2. Subject of the contract
2.1. With the e-commerce contract concluded on the aforementioned Website, the Supplier sells and the Buyer purchases remotely, through telematic tools, the movable goods or services that are listed and offered on the Website.
2.2. The aforementioned goods/services referred to in the previous point are available on the web page https://zeroelevents.it/shop/products/ which contains the catalog of goods/services offered, contained within the aforementioned Website. The products are depicted and made visible on the Site accurately and correspond to the characteristics they actually possess. In some cases and for some goods/services, the representation may, however, be for illustrative purposes only and not necessarily correspond to the characteristics they actually possess. However, the Supplier is unable to guarantee the exact correspondence to reality in relation to the images and colors as they appear on the customer's monitor. In case of a difference between the image and the written product sheet, the description of the product sheet always prevails.
Regarding the RIS Experience services, since they are indeed experiences, sold by the Supplier and provided by the company ACI Sport S.p.A., it is highlighted that the images on the website are purely illustrative and that the purchased good (experience) is fully explained in the purchase details.
3. The various technical phases to follow for the conclusion of the contract
3.1. The contract between the Supplier and the Buyer is concluded exclusively via the Internet. Once the Buyer has accessed the address www.zeroelevents.it, they must follow the procedures outlined on the Site in order to formalize their acceptance for the purchase of the goods/services referred to in the previous article 2.
3.2. In particular, the Purchase Contract is concluded through the following steps: (i) completion by the Customer of the acceptance form, available after choosing the type of RIS Experience (product) at the address https://www.zeroelevents.it/, and adding it to the cart; (ii) acceptance by the customer of the general contract conditions and privacy policy (viewable via the links placed at the bottom of the acceptance form and at the bottom of the Site page); (iii) subsequent consent to the purchase, expressed online by the Customer by confirming the data of the completed form and clicking on the underlying button labeled “Proceed”; the page used to express consent is printable, shows the Buyer's details, the order summary, the price of the chosen good/service (if it is a digital product, no shipping is provided), any additional charges, payment methods, any address where the good will be delivered (in the case of physical goods), and the existence of the right of withdrawal.
3.3. When the Supplier receives the Buyer's acceptance of the order, they will send a confirmation email, as well as display a printable confirmation and order summary web page, which also includes the data referred to in the previous point.
3.4. As soon as payment for the good/service is received, the Supplier will issue the related tax document pursuant to DPR no. 633/1972, in cases provided for by current legislation. If the Buyer wishes to receive an invoice, they must notify the Supplier when completing the order.
When completing the order, the Buyer must provide their tax code or VAT number for this purpose.
3.5. The Contract will not be considered perfected and is therefore ineffective if the points mentioned above are missing.
4. Payment and Refund Methods
4.1. Every payment for goods/services purchased by the Buyer can only be made through the payment methods indicated on the Supplier's Website during the completion of the form (credit card, Paypal, Satispay, or bank transfer). The use of the indicated payment methods does not entail any additional charges for the Buyer.
4.2. Any refund to the Buyer will be credited using the same method used by the Buyer for payment (unless otherwise requested by the latter), promptly and, in case of exercising the right of withdrawal, as governed by clause 12, point 7 and following of this contract, at the latest within 14 days from the day the Supplier became aware of the withdrawal. The Supplier may withhold the refund until receipt of the item or until the Buyer has provided proof of having returned it, whichever situation occurs first.
4.3. In the case of payment by credit card, all related details (for example, card number and expiration date) are managed directly by the operators of such payment methods, and communications related to the payment take place on a dedicated line protected by an encryption system, without third parties having access to it. Such details will not be provided to the Supplier, except those necessary to confirm the payment of the price. The price for the purchase of the products will be charged to the credit card at the same time as the order confirmation.
5. Times and methods for the supply of purchased goods/services
5.1.1. For digital products and for RIS Experience experiences and related Upgrades, the transmission of a valid document for the use of the experience related to the purchased product is provided via e-mail. The service will be valid when the Supplier has received the payment of the price and will be realized by communicating to the Buyer, via e-mail, the credentials and instructions that will allow them to access the use of the RIS Experience service provided by ACI Sport S.p.A. from June 5 to 8, 2025; such credentials and data are strictly personal, as their use is allowed only to the Buyer, who undertakes to keep them confidential and not to communicate them to third parties.
5.1.2. For products purchased in non-digital format (movable goods) and for products for which home delivery service is expressly purchasable, the Supplier provides for their delivery without unjustified delay and, at the latest, within 30 days from the date of conclusion of the contract itself, with the methods chosen by the Buyer or indicated on the Website at the time of the offer of the good. Unless otherwise indicated, delivery is made by ordinary mail.
5.2. In the event that the Supplier is unable to ship within the term referred to in point 5.1.b., timely notice will be given via e-mail to the Buyer or by phone if such contacts have been provided at the time of order.
5.3. The shipping method, unless otherwise indicated on the Site, is ordinary mail.
Shipping costs, unless otherwise indicated on the Website, are not included in the price of the products offered on the same Site. Delivery times, unless otherwise indicated on the Site, are those specified in points 5.1.1 - 5.1.2.
6. Prices
6.1. All sales prices of the products displayed and indicated on the website www.zeroelevents.it are expressed in Euros and constitute a public offer pursuant to art. 1336 c.c.
6.2. The sales prices, referred to in the previous point, include VAT, unless otherwise indicated on the Website. Any costs or taxes not included in the purchase price will be indicated and calculated by the Supplier in the purchase procedure before the order is sent by the Buyer and also contained in the order summary web page.
6.3. The prices indicated for each of the goods offered to the public are valid as long as they are still visible on the Site and until stocks are exhausted. The Supplier reserves the right to change the catalog of goods/services offered on the Site at any time and without notice. The Supplier will preferably update the catalog at night, trying as much as possible to minimize the operational impact on the Site.
7. Product Availability
7.1. The Supplier ensures through the telematic system used the processing and fulfillment of orders without delay. For this purpose, it indicates in real-time, in its electronic catalog, the available products and reports any expected delays in shipping times.
7.2. If an order exceeds the quantity available in the warehouse, the Supplier, via email or other means (e.g., telephone), will inform the Buyer whether the item is no longer available for reservation or what the waiting times are to obtain the chosen item, asking if they wish to confirm the order or not.
7.3. The Supplier's computer system confirms the registration of the order as soon as possible by sending the user an email confirmation, in accordance with point 3.3.
8. Limitation of Liability
8.1. The Supplier assumes no responsibility for disruptions attributable to force majeure if it fails to execute the order within the timeframes specified in the Contract.
8.2. The Supplier cannot be held liable to the Buyer, except in cases of willful misconduct or gross negligence, for disruptions or malfunctions related to the use of the internet network beyond its control.
8.3. The Supplier will also not be responsible for damages, losses, and costs incurred by the Buyer due to non-performance of the contract for reasons not attributable to him, with the Buyer being entitled only to a full refund of the price paid and any ancillary charges incurred.
8.4. The Supplier assumes no responsibility for any fraudulent and illegal use that may be made by third parties, of credit cards, checks, and other means of payment, at the time of payment for the purchased products, provided it demonstrates that it has taken all possible precautions based on the best knowledge and experience of the moment and based on ordinary diligence.
8.5. In no case can the Buyer be held responsible for delays or payment issues if it demonstrates that it has made the payment within the times and methods indicated by the Supplier.
9. Liability for Defect, Proof of Damage, and Compensable Damages: Supplier's Obligations
9.1. The Supplier is liable, pursuant to Articles 114 and following of the Consumer Code, for damage caused by defects in the sold goods if they fail to communicate to the injured party, within three months of the request, the identity and domicile of the producer or the person who supplied the goods.
9.2. The damage claim by the injured party must be made in writing and must indicate the product that caused the damage, the place, and the date of purchase. Furthermore, it must include an offer to view the product, if it still exists.
9.3. The Supplier cannot be held liable for the consequences derived from a defective product if the defect is due to the product's compliance with a mandatory legal norm or binding provision, or if the state of scientific and technical knowledge at the time the producer put the product into circulation did not yet allow the product to be considered defective.
9.4. No compensation will be due if the injured party was aware of the product defect and the danger it entailed and nevertheless voluntarily exposed themselves to it.
9.5. In any case, the injured party must prove the defect, the damage, and the causal connection between the defect and the damage.
9.6. The injured party may claim compensation for damages caused by death or personal injury or by the destruction or deterioration of an item other than the defective product, provided it is normally intended for private use or consumption and is mainly used by the injured party.
9.7. Damage to items referred to in Article 123 of the Consumer Code will, however, be compensable only to the extent that it exceeds the sum of three hundred eighty-seven euros (Euro 387).
10. Warranties and Assistance Methods
10.1. The Supplier is liable for any lack of conformity that becomes apparent within two years from the delivery of the goods.
10.2. For the purposes of this contract, consumer goods are presumed to be in conformity with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are normally used; b) they conform to the description made by the seller and possess the qualities of the goods that the seller has presented to the consumer as a sample or model; c) they present the quality and performance that are normal in goods of the same type, which the consumer can reasonably expect, taking into account the nature of the goods and, where applicable, public statements on the specific characteristics of the goods made about them by the seller, the producer, or their agent or representative, particularly in advertising or labeling; d) they are also suitable for any particular use intended by the consumer and which was made known to the seller at the time of the conclusion of the contract and which the seller has accepted, even tacitly.
10.3. The Buyer loses all rights if they do not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The report is not necessary if the seller has acknowledged the existence of the defect or has concealed it.
10.4. In any case, unless proven otherwise, it is presumed that the lack of conformity that becomes apparent within six months from the delivery of the goods already existed on that date, unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity.
10.5. In case of lack of conformity, the Buyer may request, alternatively and without expenses, under the conditions indicated below, the repair or replacement of the purchased goods, a reduction in the purchase price, or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for the Supplier pursuant to art. 130, paragraph 4, of the Consumer Code.
10.6. The request must be sent in writing, by registered letter with return receipt or via certified email, to the Supplier, who will indicate their willingness to proceed with the request, or the reasons preventing them from doing so, within seven working days of receipt. In the same communication, where the Supplier has accepted the Buyer's request, they must indicate the shipping or return methods of the goods as well as the expected deadline for the return or replacement of the defective goods.
10.7. If repair and replacement are impossible or excessively burdensome, or the Supplier has not provided for the repair or replacement of the goods within the term referred to in the previous point, or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the latter may request, at their choice, an appropriate reduction in the price or the termination of the contract. In this case, the Buyer must send their request to the Supplier, who will indicate their willingness to proceed with it, or the reasons preventing them from doing so, within seven working days of receipt.
10.8. In the same communication, where the Supplier has accepted the Buyer's request, they must indicate the proposed price reduction or the methods for returning the defective goods. In such cases, it will be the Buyer's responsibility to indicate the methods for returning the sums previously paid to the Supplier.
11. Obligations of the Buyer
11.1. The Buyer undertakes to pay the price of the purchased goods in the times and methods indicated on the Site, with any specifications provided in the Contract.
11.2. The Buyer, once the online purchase procedure is completed, can print and keep this Contract if deemed necessary.
11.3. The information contained in this Contract has been made available to the Buyer, who acknowledges having viewed and accepted it as such acceptance is made mandatory before purchase confirmation.
12. Right of Withdrawal
12.1. The Buyer has the right to withdraw from the contract entered into, without any penalty and without specifying the reason, within 14 calendar days, starting from:
(a) the email communication of the order confirmation with the related unique number (in case of purchase of the RIS Experience service), or
(b) the day of receipt of the purchased good (in case of purchase of a single good, subject to material delivery), or
(c) the day of receipt of the first purchased good (in case of purchase of multiple goods, for which periodic delivery is provided).
12.2. If the Buyer decides to exercise the right of withdrawal, they must notify the seller by registered letter with return receipt to the postal address or to the PEC or email addresses indicated previously, in the paragraph "Supplier's Contacts". For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided it is within the same 14-day period. The date of delivery to the post office or the courier will be considered binding between the parties.
12.3. The return of the good by the Buyer must take place without undue delay and, in any case, within 14 days from the date of communication to the Supplier of the withdrawal. If the returned items show damage or signs of wear resulting from handling not necessary to establish their nature, characteristics, and functioning, the Supplier may withhold from the refund an amount corresponding to their decrease in value.
12.4. For purchase contracts concerning the Experiences called RIS Experience, the return of the good by the Buyer is not provided.
12.5. The Buyer is aware and accepts that they cannot exercise the right of withdrawal for purchase contracts concerning the supply of digital content through a non-material medium (including that provided through online consultation), the supply of customized, tailor-made material, as well as in any other case provided for by art 59 of the Consumer Code.
12.6. The only expenses due by the consumer for exercising the right of withdrawal under this article are the direct costs of returning the good to the Supplier.
12.7. The Supplier will proceed to refund the price of the item for which the withdrawal was exercised within 14 days from receipt of the withdrawal communication from the Buyer. The Supplier may withhold the refund until receipt of the item or until the Buyer has provided proof of having returned it, depending on which situation occurs first.
12.8. Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, except as provided in the previous points of this article.
13. Causes of Termination
13.1. The obligations referred to in point 11, assumed by the Buyer, as well as the guarantee of the successful payment made by the Buyer using the means referred to in art. 4, and also the exact fulfillment of the obligations assumed by the Supplier at point 5, are essential in nature, so that by express agreement, the non-fulfillment of just one of these obligations, unless caused by fortuitous event or force majeure, will result in the automatic termination of the contract pursuant to art. 1456 of the Civil Code, without the need for judicial pronouncement.
14. Contract Storage Methods
14.1. The Supplier informs the Buyer that this contract can be printed or stored on the Buyer's own devices.
14.2. Pursuant to art. 12 of Legislative Decree 70/2003, the Supplier informs the Buyer that each order sent is stored digitally on the Supplier's server, according to confidentiality and security criteria.
15. Communications and Complaints
15.1. Written communications addressed to the Supplier and any complaints will be considered valid only if sent to the addresses indicated at the beginning of these general conditions.
The Buyer indicates in the registration form their residence or domicile, the telephone number or email address to which they wish the Supplier's communications to be sent.
16. Dispute Resolution
16.1. The European Commission has introduced an online platform for dispute resolution that facilitates the out-of-court settlement of disputes related to and arising from online sales and service contracts.
Therefore, any European Consumer or those based in Norway, Iceland, or Liechtenstein can use this platform to resolve disputes arising from contracts concluded online. The platform is available here.
16.2. Should the Parties wish to bring the matter before the ordinary Judicial Authority for any dispute concerning the interpretation or execution of the Contract, the Court of Turin shall have exclusive jurisdiction (subject to more favorable conditions provided for consumers who may refer to the Judicial Authority of their place of residence).
17. Available languages
17.1. The website wwwzeroelevents.it is available in Italian, English, and French.
18. Applicable Law and Referral
18.1. This contract is governed by Italian law